Bisakah PNS melayani secara efektif selama COVID-19? studi kebijakan work from home di Dinas Sosial Kabupaten Sleman Can Civil Servants serve effectively during COVID-19? study of work from home policy in the Department of Social Service of Sleman Regency
Article Sidebar
Issue
Vol. 2 No. 1 (2021)
Submitted
29 October 2021
Published
15 January 2021
Keywords:
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Work From Home, Effectiveness, Civil Servant, Sleman Regency Work From Home, Effectiveness, Civil Servant, Sleman Regency
Abstract
The outbreak of Corona Virus Disease (Covid-19) cases in various countries, including Indonesia, resulted in the paralysis of most services, including in the government sectors. The enactment of Work from Home (WFH) policy for State Civil Servants (PNS) indicates the massive level of urgency for the spread of this deadly virus, leading to the Social Distance policy being also applied in the government environment. This article aims to examine civil servants' work effectiveness in implementing WFH during Covid-19 pandemic in Sleman Regency, with a case study at the Department of Social Service. This research uses an exploratory case study approach, emphasizing the exploration of a phenomenon such as WFH policy. Furthermore, semi-structured interviews and literature reviews were used to obtain reliable data analysis. The findings of this study show that the adaptation of civil servants in the Sleman Social Service to the WFH policy is seen as complex in several divisions, because they are not accustomed to working in a home environment where teleconference facilities may be urgently required and the dependence on communication and coordination between employees is crucial. Another issue is that in the Department of Social Service there are no sanctions for civil servants who do not work under the guidance of WFH policy. In addition, knowledge and skills needed to operate and administer online services are still limited, affecting civil servants' ability in delivering a community’s public service needs. Hence, the implementation of WFH policy may not be effective in all types of public operations.
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Almuttaqi, A. I. (2020b). The Omnishambles of COVID-19 Response in Indonesia. Thc Insights, (13).
Anggito, A., & Setiawan, J. (2018). Metodologi Penelitian Kualitatif (First Edit; Ella Deffi Lestari, Ed.). Jawa Barat: CV. Jejak Publisher.
Awais, A. T. M. (2016). Flexibility or ethical dilemma : an overview. Human Resource Management International Digest, 24(7), 12–15. https://doi.org/10.1108/HRMID-03-2016-0027
Baker, S. R., Bloom, N., Davis, J., Kost, K., Sammon, M., & Viratyosin, T. (2020). Covid Economics Vetted and Real-Time Papers. Covid Economics, 1(8).
Christensen, K. (2019). The new era of home-based work: Directions and policies. Routledge.
Djiwandono, P. I. (2015). Meneliti itu Tidak Sulit: Metodologi Penelitian Sosial dan Pendidikan Bahasa (1st ed.). Yogyakarta: Deepublish.
Dwi, A., & Riyanto, S. (2020). Strategies for Increasing Civil Servants ’ Work Productivityon the Application of Work from Home. Journal of Business and Management, 22(6), 8–20. https://doi.org/10.9790/487X-2206010820
Febrian, R. (2020). Analysis of Quality of Electronic KTP Service to Community Satisfaction in Department of Population and Civil Registration of Kebumen Regency. Emba, 8(1), 894–902.
Gadeyne, N., Verbruggen, M., Delanoeije, J., & De Cooman, R. (2018). All wired, all tired? Work-related ICT-use outside work hours and work-to-home conflict: The role of integration preference, integration norms and work demands. In Journal of Vocational Behavior (Vol. 107). https://doi.org/10.1016/j.jvb.2018.03.008
Gora, R. (2019). Riset Kualitatif Public Relations. Surabaya: Jakad Publishing.
Indrawati, Baharuddin, & Buyung. (2018). The Influence of Morale, Work Discipline, and Compensation Against Work Productivity Employees at the District Office Navigation Class I Makassar. YUME: Journal of Management, 1(1), 11–33.
Jaya, I. G. M. K., Sudibya, I. G. A., & Sudharma, I. N. (2017). Pengaruh Lingkungan kerja dan Motivasi Serta Kompensasi terhadap Semangat Kerja Pegawai di Dinas Kesehatan Kabupaten Tabanan. E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, 6(2), 533–564.
Kramer, A., & Kramer, K. Z. (2020). The potential impact of the Covid-19 pandemic on occupational status, work from home, and occupational mobility. Journal of Vocational Behavior, 103442. https://doi.org/10.1016/j.jvb.2020.103442
Mohalik, S., Westerlund, M., Rajala, R., & Timonen, H. (2019). Increasing the adoption of teleworking in the public sector. ISPIM Conference Proceedings, (April), 2019. Manchester.
Monique, H., Inge, H., & Bailey, A. (2020). Qualitative Research Methods (Second Edi; Alysha Owens, Ed.). SAGE Publications Ltd.
Mudjiyanto, B. (2018). Tipe Penelitian Eksploratif Komunikasi. Jurnal Studi Komunikasi Dan Media, 22(1), 65–74.
Mungkasa, O. (2020). Bekerja dari Rumah (Working From Home/WFH): Menuju Tatanan Baru Era Pandemi COVID 19. The Indonesian Journal of Development Planning, IV(2), 126–150.
Mustajab, D., Bauw, A., Rasyid, A., Irawan, A., Akbar, M. A., & Hamid, M. A. (2020). Working from Home Phenomenon as an Effort to Prevent COVID-19 Attacks and Its Impacts on Work Productivity. International Journal of Applied Business Tijab, 4(1), 13–21. https://doi.org/10.1017/CBO9781107415324.004
Nurhadi. (2020). Yogya Satu-Satunya Provinsi Tanpa PSBB di Jawa. Retrieved May 25, 2020, from Voa Indonesia website: https://www.voaindonesia.com/a/yogya-satu-satunya-provinsi-tanpa-psbb-di-jawa/5418071.html
Pathak, A. A., Bathini, D. R., & Kandathil, G. M. (2015). The ban on working from home makes sense for yahoo: It needs the innovation and speed of delivery that come from office-based employees. Human Resource Management International Digest, 23(3), 12–14. https://doi.org/10.1108/HRMID-03-2015-0052
Pratiwi, W. H., & Alfirdaus, L. K. (2018). Pengawasan Kinerja Birokrasi Melalui E-Kinerja Studi Kasus Pemerintah Kota Semarang. Journal of Politic and Government Studies, 7(2), 271–280.
Rahmat, A. F., Pujiartini, & Purwaningsih, T. (2020). To what Extent the Social Safety Net (JPS) Implement in Sleman Regency. Jurnal Transformative, 6(2), 202–223. https://doi.org/10.21776/ub.transformative.2020.006.02.4
Ritofani, W., & Kharisma, R. S. (2019). Pembuatan Video Tutorial Penggunaan Menu E-Kinerja Pada Aplikasi Jogja Smart Service Milik Dinas Komunikasi Kota Yogyakarta Berbasis Motion Graphic. Infos Journal-Information System Journal, 1(3), 7–15.
Rokhani, C. T. S. (2020). Pengaruh Work From Home ( WFH ) Terhadap Kinerja Guru SD Negeri Dengkek 01 Pati Selama Masa Pandemi Covid-19. Journal of Education, Psychology, and Counseling, 2(1).
Rubenstein, A. L., Peltokorpi, V., & Allen, D. G. (2020). Work-home and home-work con fl ict and voluntary turnover : A conservation of resources explanation for contrasting moderation e ff ects of on- and o ff -the-job embeddedness. Journal of Vocational Behavior, 119(February). https://doi.org/10.1016/j.jvb.2020.103413
Rubin, O., Nikolaeva, A., Nello-deakin, S., & Brömmelstroet, M. (2020). What can we learn from the COVID-19 pandemic about how people experience working from home and commuting. Retrieved from https://urbanstudies.uva.nl/content/blog-series/covid-19- pandemic-working-from-home-and-commuting.html
Saragih, S. M., & Wahyuni, N. S. (2018). The Relationship between Self Adjustment in a Work Group and Employees Enthusiasm in the Department of Spatial Planning and Building Management of Medan. Jurnal Diversita, 5(1), 67–75. https://doi.org/http://dx.doi.org/10.31289/diversita.v5i1.2371
Schröder, C. (2020). Covid-19 is not affecting all working people equally. Berlin.
Susanti, & Halimah, S. N. (2017). Pelaksanaan pengisian laporan kinerja pegawai melalui aplikasi e-kinerja pada kelurahan cengkareng barat jakarta. Jurnal Inovasi Informatika, II(April), 54–64.
Sutanja, T., & Saryono, O. (2019). Pengaruh Motivasi, Kepemimpinan dan Disiplin Pegawai terhadap Kinerja Pegawai. Journal of Management Review, 3(2), 321–325. https://doi.org/10.25157/mr.v3i2.2514
Taufik, H. W. (2020). Birokrasi Baru Untuk New Normal: Tinjauan Model Perubahan Birokrasi Dalam Pelayanan Publik di Era Covid-19. Dialogue Jurnal Ilmu Administrasi Publik, 2(1), 1–18.
Telaumbanua, D. (2020). Urgensi Pembentukan Aturan Terkait Pencegahan Covid-19 di Indonesia. 12(1), 59–70.
Widodo, H. S. T., & Triwanggono, A. (2018). Karakteristik Budaya Organisasi, Kemampuan Adaptasi, Dan Kinerja Usaha Mikro Kecil Menengah. EXERO : Journal of Research in Business and Economics, 1(1), 90–110. https://doi.org/10.24071/exero.2018.010105
Yasenov, V. (2020). Who Can Work from Home ? Who Can Work from Home ? (13197).
Yunus, N. R. (2020). Kebijakan Covid-19, Bebaskan Narapidana dan Pelanggaran PSBB. Adalah: Buletin Hukum & Keadilan, 4(1), 1–6. https://doi.org/10.15408/adalah.v4i1.15262
Yunus, N. R., & Rezki, A. (2020). Kebijakan Pemberlakuan Lockdown Sebagai Antisipasi Penyebaran Corona Virus Covid-19. SALAM; Jurnal Sosial & Budaya Syar-I, 7(3), 1689–1699. https://doi.org/10.15408/sjsbs.v7i3.15083
Authors
Rahmat, A. F. (2021). Bisakah PNS melayani secara efektif selama COVID-19? studi kebijakan work from home di Dinas Sosial Kabupaten Sleman: Can Civil Servants serve effectively during COVID-19? study of work from home policy in the Department of Social Service of Sleman Regency. Journal of Government Science (GovSci) : Jurnal Ilmu Pemerintahan, 2(1), 1–16. https://doi.org/10.54144/govsci.v2i1.20
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