Agile Governance in Urban Village Level Digital Public Service: A Study of the SIKECE Website for the Pangkalan Kerinci Timur
Abstract
Digital transformation has driven significant changes in public service delivery, including at the urban village level. However, studies on the implementation of agile governance in website-based public services at the local level remain limited. This study aims to analyze the implementation of agile governance principles in digital public services through the SIKECE website in Pangkalan Kerinci Timur Urban Village. This research employs a descriptive qualitative approach, with data collected through interviews, observations, questionnaires, and documentation. Informants were purposively selected, comprising website managers and community members as service users. Data were analyzed qualitatively based on the six principles of agile governance. The findings reveal that the SIKECE website has successfully implemented agile governance principles, including good-enough governance, business-driven, human-focused, quick-win-oriented, a systematic and adaptive approach, and a simple design with continuous refinement. This implementation enhances efficiency, accuracy, responsiveness, and accessibility of public services, particularly in administrative processes such as certificate issuance. Nevertheless, several challenges remain, including gaps in digital literacy and limitations in technological infrastructure. This study contributes empirically to the literature on agile governance at the grassroots level and highlights the importance of strengthening technological capacity, stakeholder collaboration, and continuous development of digital systems to achieve inclusive and adaptive public service delivery.
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Colom, A. (2020). The digital divide. Information, Communication & Society, 23(11), 1706–1708. https://doi.org/10.1080/1369118X.2020.1781916
Creswell, J. W., & Creswell, J. D. (2017). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications.
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Gil-Garcia, J. R., Pardo, T. A., & Nam, T. (2015). What makes a city smart? Identifying core components and proposing an integrative and comprehensive conceptualization. Information Polity, 20(1), 61–87. https://doi.org/10.3233/IP-150354
Goldsmith, S., & Crawford, S. (2014). The responsive city: Engaging communities through data-smart governance. John Wiley & Sons.
Halim, F. R., Astuti, F., & Umam, K. (2021). Implementasi prinsip agile governance melalui aplikasi PIKOBAR di Provinsi Jawa Barat. Kolaborasi: Jurnal Administrasi Publik, 7(1), 48–67. https://doi.org/10.26618/kjap.v7i1.4913
Haug, N., Dan, S., & Mergel, I. (2024). Digitally induced change in the public sector: A systematic review and research agenda. Public Management Review, 26(7), 1963–1987. https://doi.org/10.1080/14719037.2023.2234917
Heeks, R. (2005). Implementing and managing eGovernment: An international text. SAGE Publications.
Kristina, I. Y., Tamrin, M. H., & Pancasilawan, R. (2024). Enhancing public service efficiency through agile governance: A case study in Surabaya. JPAP: Jurnal Penelitian Administrasi Publik, 10(2), 179–189. https://doi.org/10.30996/jpap.v10i2.11720
Kuswandi, D., & Thaariq, Z. Z. A. (2025). Penelitian kualitatif untuk teknologi pendidikan. Academia Publication.
Lips, M. (2019). Digital government: Managing public sector reform in the digital era. Routledge.
Luna, A. J. H. de O., & Marinho, M. L. M. (2023). Multi-scenario empirical assessment of agile governance theory: A technical report. arXiv. https://doi.org/10.48550/arXiv.2307.13635
Maulana, A., Puspitaningtyas, Z., Suryawati, D., & Murdyastuti, A. (2023). Local government acceleration towards agile governance. Journal of Humanities and Social Sciences Studies, 5(1), 105–113. https://doi.org/10.32996/jhsss.2023.5.1.14
Mergel, I. (2016). Agile innovation management in government: A research agenda. Government Information Quarterly, 33(3), 516–523. https://doi.org/10.1016/j.giq.2016.07.004
Moleong, L. J. (2018). Metodologi penelitian kualitatif (Edisi Revisi, Cet. ke-36). PT Remaja Rosdakarya.
Mukminin, M. A., & Sedarmayanti. (2024). Analisis Sibekisar (Sistem Integrasi Bersama Kinerja Implementasi Budaya Cettar) dalam mewujudkan prinsip agile governance di Provinsi Jawa Timur. Soetomo Magister Ilmu Administrasi, 2(1), 149–162.
Mulgan, G. (2014). Innovation in the public sector: How can public organisations better create, improve and adapt. Nesta.
Neumann, O., Kirklies, P.-C., & Hadorn, S. (2024). Does agile improve value creation in government. Information Polity, 29(2), 235–252. https://doi.org/10.3233/IP-230060
Norris, D. F., & Reddick, C. G. (2013). Local e-government in the United States: Transformation or incremental change. Public Administration Review, 73(1), 165–175. https://doi.org/10.1111/j.1540-6210.2012.02647.x
Noveck, B. S. (2015). Smart citizens, smarter state: The technologies of expertise and the future of governing. Harvard University Press. https://doi.org/10.4159/9780674915435
Prasodjo, T. (2025). Agile governance in the digital age: A qualitative study of its effectiveness and implementation challenges. Governance and Regional Social Science in Education (GRSSE), 5(1), 1–10. https://doi.org/10.52970/grsse.v5i1.941
Rifa'i, M. A. (2024). Reduksi data, penyajian data, dan penarikan kesimpulan dalam penelitian kualitatif. Staida Sumsel.
Ryandra, G. N., Audina, S. Z., Arif, R., & Parastowo, F. (2025). Analisis website budaya kerja BerAKHLAK dalam mewujudkan prinsip agile governance di Provinsi Jawa Timur. Innovative: Journal of Social Science Research, 5(4), 8836–8847. https://doi.org/10.31004/innovative.v5i4.19691
Safira, A. T., & Febrian, R. A. (2026). Inovasi pelayanan kelurahan melalui aplikasi website SIKECE (Sistem Kerja Cepat) dalam rangka meningkatkan kualitas pelayanan di Kelurahan Pangkalan Kerinci Timur Kabupaten Pelalawan. Jurnal Mahasiswa Pemerintahan, 3(1), 1–6. https://doi.org/10.25299/JMP.2025.24431
Sugiyono. (2016). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.
Sulastri, S., & Permatasari, A. (2023). Implementasi konsep agile governance dalam penanganan krisis ekonomi pasca pandemi COVID-19 di Provinsi Daerah Istimewa Yogyakarta. Jurnal Transformatif, 9(2), 187–203. https://doi.org/10.21776/ub.transformative.2023.009.02.4
Tomaževič, N., Kovač, P., Ravšelj, D., Umek, L., Babaoğlu, C., Bohatá, M., Hirsch, B., Kulaç, O., Nurlybaeva, G. K., Schäfer, F.-S., & Aristovnik, A. (2023). The role of agile values in enhancing good governance in public administration during the COVID-19 crisis: An international survey. Administrative Sciences, 13(12), Artikel 248. https://doi.org/10.3390/admsci13120248
Tresnawati, D., Riyanto, & Krishantoro, W. (2025). Rancang bangun sistem informasi pelayanan administrasi publik berbasis web di Desa Grobog Wetan. Jurnal Mahasiswa Teknik Informatika, 9(4), 6949–6956. https://doi.org/10.36040/jati.v9i4.14334
Yanto, E., & Qamal, Q. (2025). Agile governance sebagai strategi peningkatan kinerja mall pelayanan publik: Studi literatur. Indonesian Journal of Intellectual Publication, 5(2), 121–129. https://doi.org/10.51577/ijipublication.v5i2.658
Yanto, E., Anirwan, A., & Sirajuddin, S. M. (2025). Agile governance pada A'kio smart city dalam pelayanan publik di Kabupaten Gowa. Journal of Governance and Policy Innovation, 5(1), 11–19. https://doi.org/10.51577/jgpi.v5i1.747
Yasseri, T., Margetts, H., John, P., & Hale, S. (2016). Political turbulence: How social media shape collective action. Princeton University Press.
Authors
Agile Governance in Urban Village Level Digital Public Service: A Study of the SIKECE Website for the Pangkalan Kerinci Timur. (2026). Journal of Government Science (GovSci) : Jurnal Ilmu Pemerintahan, 7(1), 82-96. https://doi.org/10.54144/govsci.v7i1.147
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